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Knowledge Base (3)

  1. Using accented letters (or special characters) in aliases.txt

    Answer: Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...

  2. An email address uses an umlaut in the local part of the address

    Answer: Environment: Oracle B2C Service, Email Issue: Oracle B2C Service does not currently support Email Address Internationalization in sending responses to addresses that contain non-ASCII characters...

  3. Unexpected characters in the exported CSV data

    Answer: Environment: Analytics, Site Configuration Oracle B2C Service all versions Resolution: By default, all CSV files created in ANSI encoding and that may affect how non-English characters are...
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Documentation (9489)

  1. Link to a URL

    What to Do When Answers Aren’t Visible When Answers Aren’ t Visible If an answer, or a section within an answer, that you want your Last Updated: 09/09/2022

  2. Link to a URL

    Create a New Rule to Hide or Mask Sensitive Information or Mask Sensitive Information Create a rule to ensure that the user's sensitive information doesn’ t Last Updated: 06/13/2023

  3. Link to a URL

    How SmartAssistant Works ’ t find an answer to their question in your knowledge base, they can submit a question to your Last Updated: 06/27/2022

  4. Link to a URL

    How SmartAssistant Works ’ t find an answer to their question in your knowledge base, they can submit a question to your Last Updated: 06/27/2022

  5. Link to a URL

    How SmartAssistant Works to enter a display name before continuing. How SmartAssistant Works When your customers can’ t find Last Updated: 08/19/2024
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